Meet an ISC Engineer - Greg Choules!
As more and more organizations and companies have recognized the importance of professional support for their Internet infrastructure, ISC’s support team has continued to grow.Read post
We’re happy to share another short profile of one of our engineers and we hope our customers enjoy learning a little more about our team!
In our last profile post, we said that Chuck Stearns was our newest Support Engineer. However, he no longer holds that title, as Everett Fulton joined the ISC team on March 8, 2021. It turns out that Chuck and Everett have a lot in common!
Like Chuck, Everett most recently worked for Rackspace Technologies, and he lives in Texas. And they are both largely self-taught: Everett has always been an avid computer enthusiast, starting out with a TRS-80 Model I. His early work background was in avionics and radio systems engineering; he then moved to a wireless ISP to combine his radio experience with networking and systems operations. (It was there that he learned–the hard way–not to configure an open resolver!) During his 15.5 years at Rackspace, he started on the Linux support team but then transitioned to an operational role as a DNS and NTP engineer.
Everett has remarked that “The shift to specialized software support has been a refreshing change from my previous operations-centric experience. ISC’s customers have a wide variety of approaches to service delivery.” He is happy to be working on open source software because “Open source has always been about freedom. It tends to provide a wide range of features and very few arbitrary limitations. Users can look at the source to see how it works, modify it, and share their improvements with others.”
Of coming to ISC, he says, “I get to work with some amazingly intelligent folks. ISC is one of the legendary organizations at the very core of the Internet, and it’s the ultimate honor to be a part of it.”
One of the many strengths Everett brings to our support team is his perspective as a former ISC support customer. He says, “There’s no better way to understand what our customers want! My operational experience is a good complement to the software engineering side of the house.”
Despite his somewhat forbidding appearance, Everett is a true Renaissance man. He quotes Robert A. Heinlein when asked to share his personal philosophy:
“A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects.”
We’re so happy to have him as part of the ISC team and are confident that our support customers will benefit from working with him.
Thank you for using ISC’s software and we hope you have enjoyed this peek behind the ISC curtain. We welcome your feedback at firstname.lastname@example.org!
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