Reminder about moderation and the code of conduct

[Victoria Risk]

Many of you have been members of the bind-users mailing list for many years, and have both given and received advice to/from other participants. So you understand what a helpful and caring community it can be. 

We appreciate all of you who generously share your expertise here, and we want to protect the list for everyone. We have taken the difficult decision to ban one participant who has repeatedly belittled or scorned others who, in his judgement, lacked expertise or understanding. Even though he often gave good technical advice, his harsh tone was making the environment feel hostile for others.

If a few posters are unpleasant to users who are confused, misinformed, or inexpert, it can discourage many others reading the list from participating.  At this time we want to remind everyone to please:

   - Be friendly and patient.
   - Be welcoming.
   - Be considerate.
   - Be respectful.
   - Choose your words carefully. Remember that many list subscribers are not native English-speakers.
   - Understand that posters are looking for advice and help, not criticism. Excessive criticism merely discourages people from asking for help. 

We realize it can be difficult to be patient when you think the poster is wasting your time, is lazy, or is obscuring their data unnecessarily, but it is always an option to not reply if you cannot maintain a helpful attitude. Remember that every post has many other readers and that you are not required to answer.  

We would like to remind all participants on this list that this community has a code of conduct. 
The code of conduct is at https://gitlab.isc.org/isc-projects/bind9/-/blob/main/CODE_OF_CONDUCT.md <https://gitlab.isc.org/isc-projects/bind9/-/blob/main/CODE_OF_CONDUCT.md>, and it is linked in the description of the bind-users mailing list (https://lists.isc.org/mailman/listinfo/bind-users <https://lists.isc.org/mailman/listinfo/bind-users>).

If you see a post on this list that you think is in violation of the code of conduct, please alert one of the moderators by emailing conduct at isc.org. We do periodically moderate discussions that get overheated, and repeated violators will be banned permanently.

- The moderators (Ondrej Sury, Chuck Stearns, Vicky Risk)

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.isc.org/pipermail/bind-users/attachments/20220719/c7ca4780/attachment.htm>