Wits end

Fri Apr 18 19:51:45 UTC 2008

Bob,

Consider this email to be a bomb because if you reply to it, I will not
respond.

Kevin is one of the most helpful individuals I have ever encountered and
his patience and dedication while handling pro's through to newbies
(such as you) far outstrips yours and my patience summed together.

Those who speak less and listen more achieve greater success in all
aspects of their lives. And I recommend that principle to you.

No matter how frustrated you may be feeling about your own inadequacy
with BIND, you should not take it out on anyone else. It is true that
you asked for help. But NO ONE is obliged to help you. Therefore, you
cannot criticize any help that you don't like. Just walk away and find
someone else who may help you in the way in which you wish the help to
be delivered. You have not PAID for a service. You haven't paid a cent
to be on this list. So show some respect for the help you're being
given.

Kevin is a brilliant man with thousands of hours of experience with
BIND. He basically WROTE it - you nut! I don't care how cranky he is. If
you want help you better learn how to be nice about asking for and
receiving it.

You ask for compassion? Well I think Kevin has been more than
compassionate. Because if it was me you were dealing with, my compassion
for you would have urged me to punch you in the nose - you twerp!

Mike Hawkins

-----Original Message-----
From: bind-users-bounce at isc.org [mailto:bind-users-bounce at isc.org] On
Behalf Of Bob Hoffman
Sent: Friday, April 18, 2008 3:08 PM
To: 'Kevin Darcy'; bind-users at isc.org
Subject: RE: Wits end

> -----Original Message-----
> From: bind-users-bounce at isc.org 
> [mailto:bind-users-bounce at isc.org] On Behalf Of Kevin Darcy
> Sent: Friday, April 18, 2008 2:29 PM
> To: bind-users at isc.org
> Subject: Re: Wits end
> 
> Bob,
> We didn't "blow off" /etc/resolv.conf. Your earlier posts 
> were along the lines of "I'm trying to learn how to set up a 
> nameserver and to document the process". /etc/resolv.conf 
> *doesn't*affect* the operation of a nameserver, only the name 
> resolution of the local host, so it seemed irrelevant to what 
> you were trying to accomplish.

My earlier post were along the lines of 'is this list of things what is
needed for resolution of my websites and using mail on a server. The
list
was very explicit with notes. No one said anything about resolv other
than I
misspelled it in the letter. 
In the texts it was obvious I am new and seeking a helping hand by
anyone
who wanted to help. I got a lot of letters berating me instead, though a
few
tried to help.

I stated that I wanted to put websites on it and that they in turn need
to
send emails. Which does require resolv work correctly (I did not know
that I
think looking back it was pretty obvious.) I did not demand answers, I
just
asked. I did not appreciate being talked down to by many, and my grief
is
directed at them.

> It wasn't until the "Wit's End" post at approximately 5pm 
> yesterday, that it became clear you even had a specific 
> *problem*. And, even then, you "anonymized" the contents of 
> /etc/resolv.conf by saying you had "nameserver xx.xx.xx.xx" 
> in the file. How are we supposed to diagnose "xx.xx.xx.xx"? 
> Perhaps we should start giving "anonymized" solutions to 
> "anonymized" problem descriptions, e.g. "change xxx in your 
> named.conf to yyy" and have the posters *guess* at what we're 
> talking about. Would that work better?

As in my earlier, it was listed over and over that no websites are on it
and
nothing had been set up. I kept talking about the nslookupnot working
and
that is as far as I got. I think my letters were very detailed. I think
some
people see what they want and disregard the rest. But there help is
always
appreciated. But being yelled at is just rude, especially when you are
just
asking for help.

> Maybe your next documentation project should be "how to 
> maximize the effectiveness of getting information from 
> technical mailing lists". More people need to learn how to do that.

Or "how to deal with over bearing jerks who do not help but just attack
your
letters, spelling, grammar, and instead of ignoring something they do
not
understand they berate you instead".  

And.... After hiring people who did not or could not do the job you get
a
bit put off. \

I suggest reading books for you. One would be "how to read a plea for
help
from a new person not expecting them to know how to put it in words
properly" or "how to bypass a situation where you can make some feel
like
poop because you know more than they do and can mess with them instead
of
helping?"

> In any case, populating /etc/resolv.conf is part of 
> *Operating*System* configuration, not nameserver 
> configuration _per_se_. A precondition for having a 
> properly-functioning webserver or nameserver or mail server, 
> or anything that provides a service over the network to 
> clients, is to have a properly-configured *server*, OS-wise, 
> including networking capability, so /etc/resolv.conf should 
> have already been taken care of, long before you installed 
> BIND or Apache or whatever. How did that step get botched in 
> whatever process you were following?
> 

Resov was actually changed by me if you read the mails. Thinking I was
doing
it right. Explicityly listed. And since you appear new at reading a full
letter before attacking someone with lame insulting demenaor, you may
want
to reread the letters over the last month or so..the ones that mention
'centos' (which installs, you would be surprised, all sorts of programs
in
the beginning like apache and all that)
Also, you would realize that other than the basic install, DNSbind was
the
first thing I was tackling.

If you bothered to read the letters before writing about your
superiority
and eveyrone else's stupidity, you would have read lines like 'I paid
people
to set it up for me and they failed'.  So, oh great guru of the
internet, as
wise as you are, you might not have realized that they changed some
files.
Also, I may have tried to fix those files or alter them back to where I
thought they would be. But reading and understanding is not your forte,
you
would rather dump on me on the internet over and over again.

Well.....guess you are always right. And your letters were always
completely
right (of course they had nothing to do with the questions, but they
were
right.)

You keep on trucking. You are doing a great job, and a compassionate one
too.

Oh, I sent this to the group too, since you seem to want to keep that
up.
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