Network Solutions Misery

[Ron Tipton]

> On Sun, 21 May 2000, Henri J. Schlereth wrote:
> 
> > > our domains are utk.edu, utsi.edu and utmen.edu which we want to change
> > > to tennessee.edu and utn.edu.  we have found network solutions to be
> > > totally unhelpful.  on the average it has taken them FIVE WEEKS! to 
> > > respond to e-mail and then it usually is a form that does not answer
> > > our requests.  we cannot go somewhere else as they are the only ones
> > > who register edu domains.
> > > 
> > So what about getting together with other universities and setting up an
> > edu registrar?

------ snip -------

> Before you tie up that much capital, one needs a better
> reason than "it took a little hassle to do a domain name change",
> esp. when there are _so_many_ other registrars which one
> could deal with (one of 'em has be good, and ~USD$50 is
> less than ~USD$200,000 + staff! :) 

nope.  there are no others for edu.  and there is no charge for
edu either.  there are a couple of moves afoot to try and take
edu away from Network Solution, but for now they are the only
game in town for universities.  

and it's not "it took a little hassle to do a domain name change"
they REFUSE to do a domain name change - they do not return phone
call - they do not return e-mail.  they have said we CANNOT
change our domain name and we CANNOT get another domain name!

we are not talking about a small isp here, we are the University
of Tennessee.

r