Network Solutions Not Responding?

[Jay Nugent]

Greetings,

On Sat, 6 Nov 1999, Ron Risley wrote:

> I have been trying to change my domain name servers since early October. I
> get nothing but automated replies from Network Solutions, and no updates
> to the database. All of my emailed requests for assistance have been
> ignored. Their fax machine doesn't even answer the phone.

   If you are trying to change to a "different" nameserver (both IP
address and hostname are different) they file a Domain Modification
Request (under 'Make Changes' on the opening screen at www.netsol.com).

   You CANNOT change the IP address of an existing nameserver, nor can you
assign a NEW hostname to an address already known to NSI as a nameserver.
Well, you can, but it's much much more difficult and involved...

   In this example:

   NS1.NUGE.COM   209.69.220.67

   You CANNOT change *either* of the above, as they are related to one
another in the NSI database.  These are known as a host record (HST).
There is an entirely different set of forms to fill out usually followed
by a FAX to NSI stating why you wish to make the change.  Yes, it's
difficult...

   If you are trying to change from say:

      NS1.NUGE.COM   209.69.220.67

   To a completely different nameserver:

      NS4.DOMAIN.COM  216.234.123.1

   Then that indeed should be an overnight process by filling a Domain
Modification Request form via email.

   Let us know precisely what it is you are intending to do and maybe we
can isolate what is going wrong.

      --- Jay

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