Weird Resolution Problems....

[John Ryan]

The laptop idea is best, but just for kicks have him try typing nbtstat -RR
at a command prompt. I'm not a big windows person, but I think that will
release any weird netbios routing decisions his machine is trying to make.
It works on NT, but I'm not sure about Win95/98. Is he behind any kind of
proxy or using DHCP for his home network?

Richard Barnes <rbarnes at blazenet.net> wrote in message
news:05c201bf41c1$f72369d0$21096818 at rbarnes.blazenet.net...
> Here we go....
>
> I work for an ISP.  We have a customer who can ping any IP address in the
> world he wants, however when it comes to resolving names, it appears that
> the only names he can resolve are:
>
> shop.com -> 207.153.203.136
> yahoo.com -> 204.71.200.67
>
> we've tried everything else (including our domain name - blazenet.net) and
> nothing.  It just happened to run across the shop.com name, and yahoo.com
is
> one that I'm sure everyone tries to ping when testing connectivity.  We've
> checked for the presence of a hosts file on this machine (Win98SE), and
> didn't find one
>
> to further heighten the mystery, this customer can NOT web surf via IP
> (www.blazenet.net -> 24.104.2.5).  If he types the blazenet address in his
> browser, he gets nothing.
>
> We're sure the system (an IBM Aptiva) is setup correctly because one of
our
> techs was actually at this guy's house installing the cable modem when we
> discovered this problem.  We have no other reports of trouble from anyone
in
> the same cable modem node.
>
> any suggestions?  the next thing we want to try is to take a laptop out
and
> see if it experiences the same problems, but it will be a couple of days
> before we can get back out there... Even if the laptop functions properly,
> I'm still not sure what it means.
>
>
>
>