Help with Domain Registration

[Barry Finkel]

Harold Pritchett <harold at uga.edu> wrote:

>This is not strictly a BIND issue, but I'm hoping for some
>insight into my problem.
>
>Our campus bookstore has set up an e-commerce site, using
>the domain names ugabookstore.com, ugabookstore.org, and
>ugabookstore.net.  All of these domains are registered with
>networksolutions.  The .net and .org domains work fine.  
>The .com domain doesn't work.  If you check the registrar,
>you find that it looks fine.  

Harold, here is the output of doc:

     britaine% doc -x -v ugabookstore.com
     Doc-2.1.4: doc -x -v ugabookstore.com
     Doc-2.1.4: Starting test of ugabookstore.com.   parent is com.
     Doc-2.1.4: Test date - Fri Nov 30 09:29:54 CST 2001
     soa @a.gtld-servers.net. for com. has serial: 2001113000
     soa @b.gtld-servers.net. for com. has serial: 2001113000
     soa @c.gtld-servers.net. for com. has serial: 2001113000
     soa @d.gtld-servers.net. for com. has serial: 2001112901
     soa @e.gtld-servers.net. for com. has serial: 2001112901
     soa @f.gtld-servers.net. for com. has serial: 2001113000
     soa @g.gtld-servers.net. for com. has serial: 2001113000
     soa @h.gtld-servers.net. for com. has serial: 2001113000
     soa @i.gtld-servers.net. for com. has serial: 2001113000
     soa @j.gtld-servers.net. for com. has serial: 2001112901
     soa @k.gtld-servers.net. for com. has serial: 2001113000
     soa @l.gtld-servers.net. for com. has serial: 2001112901
     soa @m.gtld-servers.net. for com. has serial: 2001112901
     WARNING: Found 2 unique SOA serial #'s for com.
     Found 2 NS and 0 glue records for ugabookstore.com. @a.gtld-servers.net. (non-AUTH)
     Found 2 NS and 0 glue records for ugabookstore.com. @b.gtld-servers.net. (non-AUTH)
     Found 2 NS and 0 glue records for ugabookstore.com. @c.gtld-servers.net. (non-AUTH)
     Found 0 NS and 0 glue records for ugabookstore.com. @d.gtld-servers.net. (AUTH)
     Found 0 NS and 0 glue records for ugabookstore.com. @e.gtld-servers.net. (AUTH)
     Found 2 NS and 0 glue records for ugabookstore.com. @f.gtld-servers.net. (non-AUTH)
     Found 2 NS and 0 glue records for ugabookstore.com. @g.gtld-servers.net. (non-AUTH)
     Found 2 NS and 0 glue records for ugabookstore.com. @h.gtld-servers.net. (non-AUTH)
     Found 2 NS and 0 glue records for ugabookstore.com. @i.gtld-servers.net. (non-AUTH)
     Found 0 NS and 0 glue records for ugabookstore.com. @j.gtld-servers.net. (AUTH)
     Found 2 NS and 0 glue records for ugabookstore.com. @k.gtld-servers.net. (non-AUTH)
     Found 0 NS and 0 glue records for ugabookstore.com. @l.gtld-servers.net. (AUTH)
     Found 0 NS and 0 glue records for ugabookstore.com. @m.gtld-servers.net. (AUTH)
     DNServers for com.
        === 5 were also authoritatve for ugabookstore.com.
        === 8 were non-authoritative for ugabookstore.com.
     Servers for com. that are also authoritative for ugabookstore.com.
        === agree on NS records for ugabookstore.com.
     Servers for com. (not also authoritative for ugabookstore.com.)
        === agree on NS records for ugabookstore.com.
     ERROR: NS list for ugabookstore.com. from parent servers differ
        ===  authoritative disagree with those not AUTH for ugabookstore.com.
     *** ugabookstore.com..ns.a.gtld-servers.net.    Fri Nov 30 09:29:59 2001
     --- ugabookstore.com..ns.d.gtld-servers.net.    Fri Nov 30 09:30:00 2001
     ***************
     *** 1,2 ****
     - dns1.uga.edu.
     - dns2.uga.edu.
     --- 0 ----
     WARNING: d.gtld-servers.net. claims authoritative for ugabookstore.com.
        == but no NS record at parent zone
     WARNING: e.gtld-servers.net. claims authoritative for ugabookstore.com.
        == but no NS record at parent zone
     WARNING: j.gtld-servers.net. claims authoritative for ugabookstore.com.
        == but no NS record at parent zone
     WARNING: l.gtld-servers.net. claims authoritative for ugabookstore.com.
        == but no NS record at parent zone
     WARNING: m.gtld-servers.net. claims authoritative for ugabookstore.com.
        == but no NS record at parent zone
     NS list summary for ugabookstore.com. from parent (com.) servers
       == dns1.uga.edu. dns2.uga.edu.
     soa @dns1.uga.edu. for ugabookstore.com. serial: 2001072703
     soa @dns2.uga.edu. for ugabookstore.com. serial: 2001072703
     SOA serial #'s agree for ugabookstore.com.
     Authoritative domain (ugabookstore.com.) servers agree on NS for ugabookstore.com.
     ERROR: NS list from ugabookstore.com. authoritative servers does not
       === match NS list from parent (com.) servers
     NS list summary for ugabookstore.com. from authoritative servers
       == dns1.uga.edu. dns2.uga.edu. dns3.uga.edu.
     Checking 0 potential addresses for hosts at ugabookstore.com.
       == 
     Summary:
        ERRORS found for ugabookstore.com. (count: 2)
        WARNINGS issued for ugabookstore.com. (count: 6)
     Done testing ugabookstore.com.  Fri Nov 30 09:30:05 CST 2001
     
     britaine% 

>Does anyone have any ideas about what we can do to get this 
>fixed? I've never had much luck with the folks at NS, even 
>back when they were internic.net.

If NSI does not give you satisfaction, can you move your registration
to another .com registry service?
----------------------------------------------------------------------
Barry S. Finkel
Electronics and Computing Technologies Division
Argonne National Laboratory          Phone:    +1 (630) 252-7277
9700 South Cass Avenue               Facsimile:+1 (630) 252-9689
Building 221, Room B236              Internet: BSFinkel at anl.gov
Argonne, IL   60439-4844             IBMMAIL:  I1004994