Network Solutions Not Responding?

[Lawrence Chan]

Hello,

We've experienced the same problem with name server changes.  So as per your
recommendation, if we were to change our secondary name server, we should add a
new secondary name server host with a different IP and then delete the original
secondary, is that the quick way to do it?  Can we do the whole process in one
request? Or do we need to use different forms for the add and delete?

Lawrence
lchan at montevino.com


Jay Nugent wrote:

> Greetings,
>
> On Sat, 6 Nov 1999, Ron Risley wrote:
>
> > I have been trying to change my domain name servers since early October. I
> > get nothing but automated replies from Network Solutions, and no updates
> > to the database. All of my emailed requests for assistance have been
> > ignored. Their fax machine doesn't even answer the phone.
>
>    If you are trying to change to a "different" nameserver (both IP
> address and hostname are different) they file a Domain Modification
> Request (under 'Make Changes' on the opening screen at www.netsol.com).
>
>    You CANNOT change the IP address of an existing nameserver, nor can you
> assign a NEW hostname to an address already known to NSI as a nameserver.
> Well, you can, but it's much much more difficult and involved...
>
>    In this example:
>
>    NS1.NUGE.COM   209.69.220.67
>
>    You CANNOT change *either* of the above, as they are related to one
> another in the NSI database.  These are known as a host record (HST).
> There is an entirely different set of forms to fill out usually followed
> by a FAX to NSI stating why you wish to make the change.  Yes, it's
> difficult...
>
>    If you are trying to change from say:
>
>       NS1.NUGE.COM   209.69.220.67
>
>    To a completely different nameserver:
>
>       NS4.DOMAIN.COM  216.234.123.1
>
>    Then that indeed should be an overnight process by filling a Domain
> Modification Request form via email.
>
>    Let us know precisely what it is you are intending to do and maybe we
> can isolate what is going wrong.
>
>       --- Jay
>
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