Controversial SOA values ?

[Michael Milligan]

> I agree with you that a week should be long enough to get the master
> server back.

Okay.

> However I'd choose a longer expire interval - a month or
> so - just to give more breathing space. After all it doesn't hurt.

In my case, I expect to be able to get a master back online within a day, so
a week gives me plenty of breathing room.

> And
> as Barry Margolin pointed out, there are ISPs who have clueless
> customers that can't or won't fix things in a week. These customers
> probably don't have recovery plans either. If you're the ISP, what do
> you do?

Expire 'em.  They deserve what they get.

> Try to keep the service going to these customers or leave them
> to fester in their self-imposed mess?

Don't know about you, but most folks might be suprised how fast IT shops
will react when their service is *completely* down/broken, such as what
happens when all the DNS servers expire their zone.  Customers yelling up
and down have a certain motivating effect on (even incompetent) staff,
largely due to management getting an earful.

IMHO, getting it fixed, if even rolling a few heads, is well worth it since
it wakes up management to what's really (not) happening right under their
noses.

And I'm sorry to say, but as Barry points out, this is (or is close to) a
chronic problem in our industry.  There aren't enough folks serious about
managing their DNS properly.

Regards,
Mike

--
Michael Milligan - Acme Byte & Wire LLC - milli at acmebw.com