Software Support Services
ISC is leading developer of Internet critical - open source software. The software itself is absolutely free. It can be downloaded and/or use installed from operating system packages. ISC License allows unique organizational customization modified without the hassle of GPL License Organization who depend on our software for mission critical work can contract for traditional support services. These support services are used by many of the key Internet, Government, Telecommunications, National Top Level Domain, Registry, and other groups whose use of DNS is critical to the success of their enterprise.
Why purchase ISC Support?
- Advanced security notification and patch prior to public release
- Priority bug fixes
- Consulting hours which can be used for BIND or DHCP configuration review and upgrade planning
- Ability to test software prior to public release
- Access to the Code Source Repository (Read Only)
- Webinar trainings with industry experts
- Discounts on other ISC products
We offer three types of Software Support Services package; Basic, Plus, and Premium. You can contact our sales representatives by clicking Request Quotation for more information about each package.
| Service | Premium | Plus | Basic |
| Hours of Coverage | 24 Hours x 7 Days | 12 Hours x 7 Days | 9 Hours x 5 Days |
| Critical Incident Response Time | 2 Hours | 4 Hours | 8 Business Hours |
| Regular Response Time | 4 Hours | 8 Hours | Next Business Day |
| Method | Email & Phone | Email & Phone | Email Only |
| Patch Notification | Yes | Yes | Yes |
| Preventative Consulting Time Included | 8 Hours | 4 Hours | 1 Hour |
| Support Contacts | 4 Contacts | 2 Contacts | 2 Contacts |
| Advance Security Notification | Yes | Yes | Yes |
| Software Guild Membership | Yes | Yes | Yes |
| Discounts on Training | Yes | Yes | Yes |
| DHCP/BIND Forum Membership | Yes | Yes | No |
Read ISC's updated Software Support and EOL policy revised December, 2010, to add a new Extended Supported Version option.
