big problem - possibly dns?

Scott, Casey Casey.Scott at wizards.com
Wed Dec 13 00:13:42 UTC 2006


What probably happened is those users who looked up the record while the
CNAME was missing are now stuck with a negative cache record. The
others, who were able to access the site were getting the proper result
from their name server's cached record of the zone. For what its worth,
I just looked up blackboard.navarrocollege.edu now, and got

blackboard.navarrocollege.edu is an alias for
apollo16.navarrocollege.edu.
apollo16.navarrocollege.edu has address 205.165.189.176

Once the negative cache expires, the users' problems will disappear.


Regards,
Casey Scott

> -----Original Message-----
> From: bind-users-bounce at isc.org 
> [mailto:bind-users-bounce at isc.org] On Behalf Of Dana Holland
> Sent: Tuesday, December 12, 2006 2:52 PM
> To: bind-users at isc.org
> Subject: big problem - possibly dns?
> 
> We've got a problem here that seems to be DNS related, but 
> I'm not sure. 
>   We have a website http://blackboard.navarrocollege.edu.  
> Yesterday some people started reporting that they couldn't 
> access the website. 
> Others can access it just fine.
> 
> The problems started when we moved to a gigaman circuit, with 
> a new firewall.  At the same time we began looking at 
> upgrading our DNS server.  Our primary server has been 
> running Bind 4 (yes, I know!). 
> Yesterday I tested a Bind 8 configuration (in preparation for 
> moving up to Bind 9!).  It appeared to be working, except 
> that I had forgotten the CNAME for the server I'm having 
> problems with.  I switched back to my Bind 4 configuration 
> thinking that we would function as before until I could 
> complete the move to the new Bind.
> 
> I'm not sure what I should post to help diagnose this.  Below 
> is the primary zone file, and the in-addr.arpa.  Note that we 
> don't normally have TTL set to 900 - we just did that while 
> we were trying to figure out this problem.
> 
> @       IN      SOA     dns.navarrocollege.edu. 
> root.dns.navarrocollege.edu. (
> 
>                  2006121204      ; Serial Number YYMMDDxxx
>                  900             ; Refresh 2dary
>                  900             ; 2dary retries after ..
>                  604800          ; 2dary says primary is dead after ..
>                  900 )         ; TTL in cache (12 hours) - 30 
> min (1800)
>                          IN      NS      dns
>                          IN      NS      dns2
> navarrocollege.edu.     IN      MX      10 mailfoundry
> navarrocollege.edu.     IN      A       205.165.189.178
> mollybrown              IN      A       205.165.189.135
> ftp                     IN      CNAME   mollybrown
> astp                    IN      A       205.165.189.139
> webadvisor              IN      CNAME   astp
> testwa                  IN      CNAME   astp
> calendar                IN      CNAME   astp
> ipac                    IN      A       205.165.189.138
> dns                     IN      A       205.165.189.130
> columbia                IN      CNAME   dns
> localhost               IN      A       127.0.0.1
> sts                     IN      A       205.165.189.178
> www                     IN      CNAME   sts
> layout                  IN      CNAME   sts
> foundation              IN      CNAME   sts
> admin                   IN      CNAME   sts
> sbdc                    IN      CNAME   sts
> news                    IN      CNAME   sts
> search                  IN      CNAME   sts
> tour                    IN      CNAME   sts
> collegeday              IN      CNAME   sts
> dns2                    IN      A       205.165.189.183
> apollo16                IN      A       205.165.189.176
> blackboard              IN      CNAME   apollo16
> gemini                  IN      A       205.165.189.182
> mail                    IN      CNAME   gemini
> pop                     IN      CNAME   gemini
> gemini2                 IN      CNAME   gemini
> ldap                    IN      A       205.165.189.180
> mysql                   IN      CNAME   ldap
> test                    IN      A       205.165.189.179
> navnet                  IN      A       205.165.189.185
> catalog                 IN      A       205.165.189.174
> mailfoundry             IN      A       205.165.189.184
> navarrocollege.edu. IN TXT "v=spf1 mx mx:johnwyoung.org 
> mx:dana-holland.com mx:r oxanndawson.info mx:roddymcdowall.info ~all"
> gemini.navarrocollege.edu. IN TXT "v=spf1 a -all"
> 
> 
> 
> @       IN     SOA     dns.navarrocollege.edu. 
> root.dns.navarrocollege.edu. (
>                  2006121203      ; Serial Number YYMMDDxxx
>                  900             ; Refresh 2dary
>                  900             ; 2dary retries after ..
>                  604800          ; 2dary says primary is dead after ..
>                  900 )          ; TTL in cache - 30 min
> 189.165.205.IN-ADDR.ARPA.       IN      NS      
> dns.navarrocollege.edu.
> 189.165.205.IN-ADDR.ARPA.       IN      NS      
> dns2.navarrocollege.edu.
> 130             IN      PTR     dns.navarrocollege.edu.
> 135             IN      PTR     mollybrown.navarrocollege.edu.
> 138             IN      PTR     ipac.navarrocollege.edu.
> 139             IN      PTR     astp.navarrocollege.edu.
> 178             IN      PTR     sts.navarrocollege.edu.
> 178             IN      PTR     dana-holland.com.
> 178             IN      PTR     johnwyoung.com.
> 178             IN      PTR     johnwyoung.net.
> 178             IN      PTR     johnwyoung.org.
> 178             IN      PTR     johnwyoung.info.
> 178             IN      PTR     dougboyte.com.
> 178             IN      PTR     cookplanetarium.us.
> 178             IN      PTR     cookcenter.us.
> 178             IN      PTR     pearcecollections.us.
> 178             IN      PTR     navarrocollege.org.
> 178             IN      PTR     navarrocollege.info.
> 176             IN      PTR     apollo16.navarrocollege.edu.
> 179             IN      PTR     mercury.navarrocollege.org.
> 183             IN      PTR     dns2.navarrocollege.edu.
> 180             IN      PTR     ldap.navarrocollege.edu.
> 182             IN      PTR     gemini.navarrocollege.edu.
> 184             IN      PTR     mailfoundry.navarrocollege.edu.
> 174             IN      PTR     catalog.navarrocollege.edu.
> 185             IN      PTR     navnet.navarrocollege.edu.
> 
> 
> 



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