Network Solutions Not Responding?
Jay Nugent
jjn at home.nuge.com
Mon Nov 8 03:58:44 UTC 1999
Greetings,
On Sat, 6 Nov 1999, Ron Risley wrote:
> I have been trying to change my domain name servers since early October. I
> get nothing but automated replies from Network Solutions, and no updates
> to the database. All of my emailed requests for assistance have been
> ignored. Their fax machine doesn't even answer the phone.
If you are trying to change to a "different" nameserver (both IP
address and hostname are different) they file a Domain Modification
Request (under 'Make Changes' on the opening screen at www.netsol.com).
You CANNOT change the IP address of an existing nameserver, nor can you
assign a NEW hostname to an address already known to NSI as a nameserver.
Well, you can, but it's much much more difficult and involved...
In this example:
NS1.NUGE.COM 209.69.220.67
You CANNOT change *either* of the above, as they are related to one
another in the NSI database. These are known as a host record (HST).
There is an entirely different set of forms to fill out usually followed
by a FAX to NSI stating why you wish to make the change. Yes, it's
difficult...
If you are trying to change from say:
NS1.NUGE.COM 209.69.220.67
To a completely different nameserver:
NS4.DOMAIN.COM 216.234.123.1
Then that indeed should be an overnight process by filling a Domain
Modification Request form via email.
Let us know precisely what it is you are intending to do and maybe we
can isolate what is going wrong.
--- Jay
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